SMS for Hospitality

Use texting to improve your operations and guest experience

Over two-thirds of customers prefer texting over phone calls for customer service, making it vital for the hospitality industry to integrate texting into their existing communication systems. Texting offers a quick and easy option for your guests to interact with your company, get offers, and download your mobile app. It’s also perfect for your staff to get your guests the services they need, like room service or concierge questions. With Trumpia, you can establish a strong line of communication between customers and staff, plus save time and money with our industry-leading automation and state-of-the-art guest engagement tools.

Hospitality Industry Spotlight

Trumpia has been helping the hospitality industry use texting to improve their guest experience, hotel operations and event management for over a decade. Download our hospitality brochure to learn more.

Upgrade Your Guest Services with Texting

Text messaging has a 98% read rate, making it perfect for sending reservation confirmations, as well as check-in and check-out reminders. It's also perfect for:

Room Service and Housekeeping - Make it easy for your guests to request room service or housekeeping by text-enabling your landline. Use your hotel or concierge phone number for both voice call and texting.
Guest Satisfaction Surveys - With a 7.5x higher response rate than email, SMS surveys will get you better feedback instantly, meaning you can implement improvements quickly.

upgrade guest services with text messages

Boost Revenue with Targeted Promotions

Trumpia is passionate about getting our hospitality industry customers the best ROI possible. Send mobile coupons using Trumpia’s text-to-join mobile keywords or leveraging text-to-download for your mobile app. This is perfect for attracting repeat business and filling empty rooms during traditionally slow periods like the off-season. You can even automatically send targeted promotions to your customers based on their preferences, interests or behavioral history. For example, you can send coupons to your hotel spa for vacation travelers, and discount codes for your frequent business travelers. Not only will you increase revenue, but you’ll increase utilization of your facilities and amenities, automatically!

Streamline Operations with Texting

Free up your staff while still fielding customer support questions. Send a link about an event you’re holding and then interested guests will get reminders for things like registration or travel plans. Then, have a reminder automatically sent the night before the event to everyone who clicked the link. Texting is also the best way to communicate with your staff internally, as they need to be alerted for time-critical information or can get quick reminders about new tasks that need to be finished. Plus, there's no better way to cover open shifts than sending out a quick SMS to your staff asking them if they would like more hours for covering a vacant shift.

Manage and Control Data with Powerful Enterprise Tools

Trumpia’s enterprise tools enable you to improve access control for data and feature privileges across your multiple locations, departments, and individual team members. In particular, if you have multiple hotel branches, our access control feature enables multiple users to share the same account but separate things like contact lists, user logins and role permissions. This ensures that each team member can only access data and features privileges that are relevant to their respective location and role. Plus we can enable two-factor authentication that requires both a password and a one-time code that’s texted to your staff for a more secure login.

How Trumpia Covers Your Customer Lifecycle

Trumpia isn't just a simple text messaging service. We built our software from the ground up to help you reach customers and in turn boost more revenue. This starts with contact collection and ends with surveys and feedback from new customers. Here’s an example of what we can do for your hotel or resort:

1.Create a mobile keyword to advertise in print and online to secure sign-ups for mobile coupons, loyalty programs and promotional offers.

2.Automatically collect demographic information about your contacts such as birthdays, anniversaries, and favorite location.

3.Send targeted offers to loyalty club members based on demographic data, preferences, or behavioral history.

4.Schedule automated reminders to encourage guest to use coupons or promotional offers if they have not redeemed them.

5.Answer questions from guests by engaging in two-way landline texting for customer service.

6.Send promotional offers to your guests who complete SMS surveys or have joined your loyalty program or downloaded your mobile app.

7.Send follow-up texts with special, personalized offers to incentivize repeat visits and facility usage.

Other Resources

Beyond Mass Texting: Integrated Communications

SMS / MMS
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Email
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Social Media
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Automation

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